Oops! We're sorry! Sydney weather got us good...

Well, well.....the weekend was fun!

With all reports showing crazy thunderstorms and rain due to hit Sydney on the Saturday, we were forced to cancel a number of hires due to the safety risks heavy rain and thunderstorms present. 

While our top priorities are fun, safety and satisfaction and we do our best to ensure all of our customers can enjoy our jumping castles without disappointment, things don't always go to plan!

Unfortunately, despite all signs pointing to a washed out weekend, Saturday's weather forecast well and truly tricked us! It turned out to be an overcast, gloomy day with minimal rain! We clearly received the expected downpour all at once on the Sunday. 

To our customers that we cancelled on: please know, we don't cancel our hires lightly and whilst we may have got it wrong, we would rather cancel and refund your hire when poor weather is due, than risk you or your children's safety! 

We hope everyone had a wonderful weekend celebrating despite the rain and that you can forgive us! 

 

--- The Bounce O Rama Crew

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TERMS

By purchasing our additional, non-refundable Castle Guarantee, if you need to change your date due to any reason other than weather (once per booking) or we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a full credit to use within 12 months of booking date (minus the insurance amount).


Without this guarantee option, if you need to change your date due to any reason, this will be subject to our Cancellation Policy. Should we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a 50% credit to use within 12 months of booking date.