In the event of poor weather, there are a few different options to consider.
All of our castles and equipment can handle light rain - everything we use is outdoor rated. If heavier rain occurs during your event, we advise to switch power off, allow rain to pass and towel down the castle play areas before resuming play.
If rain is expected for your entire event and you have a backup wet weather venue (community hall, Scout hall, school hall) we can set up indoors too! As long as there is space.
If you would like to cancel or postpone the hire prior to the day, you will receive a credit minus any applicable surcharge for the notification period. Please view our Cancellation Policy. No further refunds or credits will be applicable after you have postponed/changed your hire date once.
During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking. If conditions are not expected to be too severe we will proceed with your booking unless we hear from you. Credits do not apply should weather impact your hire after the castle has been installed.
By purchasing our additional, non-refundable Castle Guarantee, if you need to change your date due to any reason other than weather (once per booking) or we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a full credit to use within 12 months of booking date (minus the insurance amount).
Without this guarantee option, if you need to change your date due to any reason, this will be subject to our Cancellation Policy. Should we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a 50% credit to use within 12 months of booking date.
Laybuy payments cannot be refunded. If you have paid for your booking via Laybuy, any payments received will be applied in the form of a credit voucher to be used towards future hire, within 12 months of your original booking minus any applicable surcharges due to cancellations, change of mind or wet weather as outlined in our policies. Any credits accumulated after this time will be forfeited by you.
It’s incredibly difficult to determine whether it will rain for certain. We have had days where the rain was reading at a 100% chance forecast and not one drop fell! We have had forecasts showing rain all week and it moves over us. Rain can be scheduled but not until later in the evening.
We keep a very close eye on the weather using a number of different reliable sources and review updated forecasts regularly. If we deem it to be unsafe to proceed, we will always be in touch to advise a cancellation if necessary but in the case of light to moderate rain, unless we hear from you regarding a cancellation, your hire will proceed.
If you have any questions at all, please don’t hesitate to contact us on 0448 126 828 to discuss your hire.
—— The Bounce O Rama Crew