You of course have the option to cancel or postpone your hire.
As the castle has been booked and set aside for your exclusive use on the requested date, there are limits on refund options. The following surcharges (essentially, a non-refundable portion of the pre-paid booking fee being your "deposit") will apply:
21+ days from event: Full Refund minus $10.00 administration charge.
14 days from event: Refund minus 50% surcharge and $10.00 administration fee.
7 days from event: No refund
21 days from event: Full Credit
14 days from event: Credit minus 25% surcharge
7 days from event: Credit minus 35% surcharge
Within 48 hours of event: Credit minus 50% surcharge
During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking. If conditions are not expected to be too severe we will proceed with your booking unless we hear from you.
Refunds or credits do not apply should weather impact your hire after the castle has been installed or after your booking has been postponed once.
By purchasing our additional, non-refundable weather insurance option, if we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a full Credit/Postponement to use within 12 months of booking date.
Without this insurance option, if we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a 50% Credit/Postponement to use within 12 months of booking date