Book your jumping castle hire online now! Use our handy date picker (found under the castle description) to check availability!

CANCELLATIONS

You of course have the option to cancel or postpone your hire. The following surcharges (essentially, a non-refundable portion of the pre-paid booking fee being your "deposit") will apply:

Cancellations:

Within 21 days of event: Full Refund minus $10.00 administration charge.

Within 14 days of event: Refund minus 25% surcharge and $10.00 administration fee.

Within 7 days of event: Refund minus 30% surcharge and $10.00 administration fee.

Within 48 hours of event: Refund minus 50% surcharge and $10.00 administration fee.

Postponements:

Within 21 days of event: Full Credit 

Within 14 days of event: Credit minus 15% surcharge 

Within 7 days of event: Credit minus 20% surcharge 

Within 48 hours of event: Credit minus 40% surcharge 

During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking. If conditions are not expected to be too severe we will proceed with your booking unless we hear from you

Refunds or credits do not apply should weather impact your hire after the castle has been installed or after your booking has been postponed once. 

By purchasing our additional, non-refundable weather insurance option, if we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to either a:

- Full Credit/Postponement to use within 12 months of booking date OR

- Refund minus $10.00 administration charge. 

Without this insurance option, if we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to either a:

- 75% Credit/Postponement to use within 12 months of booking date OR

- 50% Refund minus $10.00 administration charge. 

Laybuy payments cannot be refunded. If you have paid for your booking via Laybuy, any payments received will be applied in the form of a credit voucher to be used towards future hire, within 12 months of your original booking minus any applicable surcharges due to cancellations, change of mind or wet weather as outlined in our policies. Any credits accumulated after this time will be forfeited by you.