During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking. If conditions are not expected to be too severe we will give you the option of keeping your booking. There will be no refunds should you choose to proceed with the rental. All bookings cancelled prior to departure for installation due to severe weather will receive a full refund or credit towards your next (or alternative) hire day.
Should you choose to cancel your booking and this falls up to 7 days prior to your booking date, all direct debits, credit card and bank transfer payments will be refunded. Any change of mind bookings cancelled within 7 days of hire date will incur a 50% cancellation fee. Lay By payments cannot be refunded. If you have paid for your booking via Lay By, any payments received will be applied in the form of a credit voucher to be used towards future hire, within 12 months of your original booking. Any credits accumulated after this time will be forfeited by you.