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TERMS & CONDITIONS

YOU (The Lessee) agree to the following terms and conditions of hire from BOUNCE-O-RAMA (The Lessor).

The Lessee hereby acknowledges that he/she has read and understood the Terms and Conditions of Hire and operating procedures of the jumping castle(s) unit as outlined in this rental agreement. By proceeding with the booking, the Lessee accepts all terms of this rental agreement.

The rental fee is payable upon completion of your online booking or, alternatively, via bank-transfer/direct deposit should your order be completed via phone. Payments via bank transfer need to be paid within 7 days prior to your event. All change of mind bookings cancelled within 7 days of castle hire date will incur a 50% cancellation fee unless cancelled due to severe weather.

Delivery will be to the street address as specified by you (The Lessee), prior to the event start time you have stated within your booking.

The Lessee grants Bounce O Rama (The Lessor) the right to enter the property at the agreed street address for the delivery and subsequent setup and pack up of the unit.

After your order has been successfully received by us, you will receive a confirmation text message. We will contact you again, prior to your event, confirming a delivery and setup time.

Should your address be out of our service area completely, please Contact Us to speak with us directly to see how we can be of service.

Should we be unable to provide your delivery due to bad weather, vehicle failure, illness or any other factor beyond our control, we will inform you of this at the earliest possible opportunity and provide a resolution, full refund or credit towards your next hire.

Prior to your event, we ask that you please ensure there is adequate space for our jumping castles, that the location that our products will be sited is accessible and you have cleared the area of debris and that power is available no more than 20 metres from the installation site. 

We will be unable to provide a refund if we cannot deliver your product due to a lack of space, accessibility or due to an inappropriate location.

Delivery fees are generally included in the total cost for delivery to addresses within the free delivery areas. For areas outside the free delivery zone, additional fees will be notified at the time of booking. The unit(s) must be ready for collection, at the latest, by 8pm of your booking day – otherwise an ‘extended booking’ fee may apply.

For our overnight or two night packages, all surcharges are included in the displayed price. Units can be deflated overnight by turning off the blower but must be inflated at least 3 hours prior to collection to ensure adequate drying time due to overnight showers, morning dew and other. We will provide overnight instructions during your delivery and installation.

4.1 A maximum of SIX (6) to TEN (10) children are permitted on the jumping castle(s) at any one time, depending on maximum weight loads.

4.2 Total maximum weight at any one time should not exceed 200kg for the medium units and 250kg for the large units.

4.3 No one person weighing 100kg or more is permitted on the jumping castle(s).

4.4 Adults are permitted on the jumping castle(s) if supervising or assisting a child in need of care but must adhere to the maximum weight allowance.

4.5 All riders must remove shoes and socks before playing on the jumping castle(s).

4.6 To avoid injuries; flips, wrestling and rough play is not allowed.

4.7 No toys, glasses, sharp or foreign objects of any kind are permitted on the castle(s).

4.8 A person over the age of 18 years MUST be present to supervise children on the jumping castle(s) AT ALL TIMES. The safety of children is your responsibility at all times.

4.9 Absolutely no pets, lollies, food, drinks, spray silly string, sand, mud, dirt or other sticky substances are allowed on the jumping castle(s) at any time. If any of these items are found to have been in or on the jumping castle(s), an additional cleaning fee may apply.

4.10 Once set-up for use, the jumping castle(s) must not be moved.

4.11 The hirer (Lessee) must ensure the area where the jumping castle will be set up is free of pet droppings, rocks, sticks, glass or any other debris or sharp objects.

4.12 Pets must be restrained or removed from the area during the duration of the jumping castle(s) hire.

The Lessee agrees to keep the jumping castle(s) unit in the same condition as when received (ordinary wear accepted). Cleaning charges will apply for castles stained with face paint, food, mud, silly string or other.

6.1 The Lessor hereby maintains that the jumping castle(s) unit is reliable and maintained at all times.

6.2 If the castle(s) begins to deflate for any reason, immediately instruct children to carefully disembark through the main entrance.

6.3 Should the motor stop check the on/off switch on the blower and the extension cord connections.

6.4 If the motor is still running, check the air intake on the side of the motor for blockages, check tubes at the back of the jumping castle(s) unit are attached tightly and re-tie if necessary. If the above does not correct the problem please call us immediately on 0448 126 828.

During periods of severe weather conditions (rain, high winds etc), we reserve the right to cancel your booking. If conditions are not too severe we will give you the option of keeping your booking. There will be no refunds if you decide to keep the unit and proceed with the rental. Any bookings cancelled prior to departure for installation due to severe weather will receive a full refund or credit towards your next (or alternative) hire day.

Should you choose to cancel your booking and this falls up to 14 days prior to your booking date, all direct debits, credit card and bank transfer payments will be refunded. Any wet weather bookings cancelled within 7 days of hire date will receive a full credit towards your next hire. LayBuy payments cannot be refunded. If you have paid for your booking via LayBuy, any payments received will be applied in the form of a credit voucher to be used towards future hire, within 12 months of your original booking. Any credits accumulated after this time will be forfeited by you.

If high winds in excess of 30 km/hr, severe weather or heavy rain occur, immediately help the children evacuate the equipment in an orderly manner to an undercover and safe area. Our blowers and external leads are rated for outdoors and are water resistant. Please do not attempt to move these as they are heavy and may result in injury. Please call us immediately should severe weather impact your hire.

The Lessee acknowledges that on the day of the event, he/she will be instructed about and fully understand the safe operational requirements of the jumping castle(s) unit and has read all Terms & Conditions listed herein. The Lessee agrees to observe all safety precautions. The Lessee also warrants the safe return of the jumping castle(s) unit and hereby agrees to pay the full purchase price (minimum $2,000.00) if the jumping castle is not returned. There is a minimum fee of $500.00 for any repair(s) to the unit(s) due to the Lessees negligence. For major repairs the minimum fee of $500.00 will automatically apply plus an hourly labour fee of $70.00 per hour plus materials.

The Lessee is not permitted to make any alterations to the jumping castle(s) unit nor attach anything to the equipment without the prior consent of the Lessor.

The Lessor warrants that the jumping castle(s) that is/are being leased under this agreement will be in good working order. The unit is supplied and maintained subject to this warranty. The Lessor’s obligation under this rental agreement is limited to repair or replacement of the jumping castle(s) unit when the Lessor determines that it does not conform to this warranty. This warranty is in lieu of any and all other warranties expressed or implied, and of any and all obligations and of all liabilities on the part of the Lessor for damages, including, but not limited to consequential damages arising out of or in connection with the use or performance of the jumping castle(s) unit.

The Lessee agrees to keep the jumping castle(s) unit in his/her custody and not to sub- lease, rent, sell or remove the unit from the agreed delivery address. The jumping castle(s) unit remains the property of The Lessor at all times.

The Lessee shall be in charge of the jumping castle(s) unit’s operation and any other rental equipment and is fully responsible for its safe operation as well as the return of all hire equipment in good working condition. The Lessor, its employees and agents is/are not responsible for injury occurring to the Lessee or to any other persons using the jumping castle(s) unit or any other rental equipment. The Lessee further agrees to hold the Lessor & its officers, employees and agents free & harmless against any injury or claim. The Lessee shall indemnify the Lessor and its officers, employees or agents from/against any costs incurred due to claims from anyone and for attorney’s fees & related costs involving the use and return of the jumping castle(s) unit or any other rental equipment(s) should legal action become necessary.

For safety reasons, BOUNCE-O-RAMA reserves the right to cancel the booking at anytime due to adverse weather conditions or for circumstances beyond our control.

During periods of severe weather conditions (rain, high winds etc), we reserve the right to cancel your booking. If conditions are not too severe we will give you the option of keeping your booking. There will be no refunds if you decide to keep the unit and proceed with the rental. All bookings cancelled prior to departure for installation due to severe weather will receive a full refund or credit towards your next (or alternative) hire day.

Should you choose to cancel your booking and this falls up to 7 days prior to your booking date, all direct debits, credit card and bank transfer payments will be refunded. Any change of mind bookings cancelled within 7 days of hire date will incur a 50% cancellation fee. Lay By payments cannot be refunded. If you have paid for your booking via Lay By, any payments received will be applied in the form of a credit voucher to be used towards future hire, within 12 months of your original booking. Any credits accumulated after this time will be forfeited by you.

The Rental Agreement constitutes the full agreement between the Lessor and Lessee.