RUH ROH! We are experiencing some technical difficulties with our Postcode Checker. If you receive the message that we don’t deliver to your area, PLEASE phone us on 0448 126 828 to double check! We are working on the solution and aim to have everything back up and running smoothly soon. Thank you! πŸ€—

FAQs

Customer safety and satisfaction are our highest priority and Bounce-O-Rama take these very seriously.

Should you have any questions or are unsure of any information provided, please just Contact Us to discuss your needs.

Our jumping castles range from 2.5 x 2.5m in size and can be as big as 7 x 7m. We recommend that you have at least 0.8 meters of space around the castle for clearance.

Example: for a 3 x 3m jumping castle, we would need at least a 3.8 x 3.8m space for a safe setup.

Prices start from $190.00 per hire and vary depending on the size and type of jumping castle.

Our range of jumping castles allows hiring options for all age groups, budgets, and event sizes and our prices include delivery, set-up, pack-down and removal of the jumping castles within the free delivery area.

For those suburbs that do not qualify for free delivery, an additional delivery charge is applied at checkout.

Any age! Our castle designs vary and depending on the climbing ability and height of the user, they simply have a maximum weight load.

We do however offer this guideline: our smaller jumping castles are suitable for children 0-6 years old, our medium castles are recommended for 4-12 years old and our larger castles are suitable for teenagers and adults.

Weight limits are to suit the average weight of each age group. It is suggested that the maximum weight limits are as follow, with a guide of no more than 8-10 users at one time for safe play purposes.

Small – 2-5 years, MAX 150kg

Medium – 5-10 years, MAX 200kg

Large – 10+ years, MAX 250kg

We also advise you use your common sense and do not allow more than 8 children on the castles at any time. This is for safe play purposes.

This is dependent on the site and unit being installed. If on grassed areas, our units are staked into the ground using heavy duty steel pegs and rope where required. In addition to this we can provide sandbags which are secured onto the castle using our anchor points and clips.

Our castles can be setup both indoors and outdoors depending on the size and space available.

At no time may a castle be setup underneath trees, power lines or structures unless a minimum of 1 metre clearance can be observed.

We require that the jumping castles are picked up by 8pm at the latest. However, there are options to have the jumping castles overnight or to have a castle picked up later.

For our overnight or two night packages, all surcharges are included in the displayed price. Units can be deflated overnight by turning off the blower but must be inflated at least 3 hours prior to collection to ensure adequate drying time due to overnight showers, morning dew and other. We will provide overnight instructions during your delivery and installation.

Please just call us to discuss your needs!

Bounce-O-Rama are fully insured and should you require a copy of our insurance policy, please Contact Us to request this.

Yes! Once you finalise the payment via the cart checkout, an order confirmation and tax invoice will be emailed to you. Should payment be made via phone or banking, a copy of your invoice and receipt will be sent to the email address you provide.

You can cancel your jumping castle hire 7 days prior to delivery. After this time there is a 50% cancellation fee. Should there be heavy rain or wind on the day of your event that prevents us from attending/departing to install the unit, no charge will be applied and a full refund or credit towards an alternative hire period will be provided.

Simply select your desired jumping castle and follow the prompts to checkout! Our payment gateways are secure, safe and simple. Should you wish to, you can also Call Us to complete your booking over the phone.

Absolutely! We will require a canvas tarpaulin underneath the castle and use multiple sandbags that are secured to the jumping castle. In addition to this, we provide soft fall mats for use in front of the castle entry or slide exits.

Yes! We do not charge any extra to set up in a park, however, you may need to get permission from the park or centre to have a jumping castle at your event. We may require proof of permission or space booking prior to setup. In addition to this, if there is no power supply, you will be required to hire one of our generators at an additional cost.

After each booking, we blow down and vacuum the castle to remove any debris that may have tracked in from little feet and hands.

We use an eco-friendly solution that kills 99.99% of bacteria (bonus - its asthma and allergy friendly too!) to clean down the castle surfaces before packing away.

Later, our castles are inflated, scrubbed down and dried thoroughly to maintain their sparkle and charm.

We take great care of our castles to ensure the safety and satisfaction of our customers. Should our castles arrive in a state that you are not completely satisfied with, we ask that you please let us know immediately to ensure we are able to rectify this.