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FAQs

Customer safety and satisfaction are our highest priority and Bounce-O-Rama take these very seriously.

Should you have any questions or are unsure of any information provided, please just Contact Us to discuss your needs.

Unfortunately we do not offer holds on our castles for residential/private function hires. If you are looking to hire a castle for a corporate, school or charity event, we understand there may be an approval process. Please make sure you get in touch for a quote, at which time, we can place a hold on your castle and date for 48 hours.

Prices differ based on size but start from $190.00 for 4 hour hire and vary depending on the size and type of jumping castle, delivery location, if you require extended packup, stairs, early bump in or late bump outs and if you would like to add on our castle guarantee.

For those suburbs that do not qualify for free delivery, an additional delivery charge is applied at checkout.

We recommend our products for 0-5 year olds with the exception of one or two adults for supervision purposes of little ones.

We recommend no one over 100kg. We advise common sense is used and avoid more than 8 children on the castles at any time. This is for safe play purposes.

This is dependent on the site and unit being installed. If on grassed areas, our units are staked into the ground using heavy duty steel pegs and rope where required. In addition to this we can provide sandbags which are secured onto the castle using our anchor points and clips.

Our castles can be setup both indoors and outdoors depending on the size and space available.

At no time may a castle be setup on mud, sand or gravel nor underneath trees, power lines or structures unless a minimum of 1 metre clearance can be observed.

We require that the jumping castles are picked up by 5pm at the latest. Should you require the castle later than this, overnight hire will be required. If you would like to discuss an extended hire, please just get in touch to request a quote.

For our overnight hire rate, all surcharges are included in the displayed price. Overnight hires are to be collected by no later than midday the following day. If you require the castle for longer, an extended fee will apply and will be payable prior to installation. Units can be deflated overnight by turning off the blower but must be inflated at least 3 hours prior to collection to ensure adequate drying time due to overnight showers, morning dew and other. We will provide overnight instructions during your delivery and installation.

Please just call us to discuss your needs!

Bounce-O-Rama are fully insured and should you require a copy of our insurance policy, please Contact Us to request this.

Once you finalise the payment via the cart checkout, an order confirmation and summary will be emailed to you. Should you require an invoice or payment is made via phone or banking, a copy of your invoice will be sent to the email address you provide.

You of course have the option to cancel or postpone your hire. Please check ourCancellations Policy.

Simply select your desired jumping castle and follow the prompts to checkout! Our payment gateways are secure, safe and simple.

If you fall outside our delivery zone and you cannot book online, please just get in touch via our contact us page!

If you require bank transfer opposed to online checkout via our payment methods, please let us know and an invoice will be sent through for payment. All payments for bookings must be received at least 14 days prior to your booking date to proceed.

We have multiple payment options such as Credit Card, Debit Card, PayPal and *NOW AVAILABLE* is Layby and Afterpay

Partially! We do not recommend inflatables to be wholly setup on concrete or hard surfaces outdoors due to the risk of winds. Weights are an inadequate method of anchorage - especially without proper wind protection. If you are unsure of your setup site, please text us some photos to 0448 126 828 for consultation.

Unfortunately, no.

We do not allow face paint near our products. Face paint permanently stains PVC due to the pigments used and attempted cleaning of this requires very specific products which actually end up damaging the protective layer of the PVC, leaving it susceptible to future damage, tears and weak points which create a safety hazard.

If you are having face paint at your event, please do not book with us or you may be liable for damages.

As an alternative, please speak to your entertainer about face jewels or temporary face tattoos!

At both setup and packup, we blow down and vacuum the castle to remove any debris that may have tracked in from little feet and hands or become stuck in the seams.

We *normally* use an eco-friendly solution that kills 99.99% of bacteria (bonus - its asthma and allergy friendly too!) to clean down the castle surfaces before packing away. For the foreseeable future we have changed to using both Viraclean and Zoono. You can read more about this here

Later, our castles are inflated, scrubbed down and dried thoroughly to maintain their sparkle and charm.

We take great care of our castles to ensure the safety and satisfaction of our customers. Should our castles arrive in a state that you are not completely satisfied with, we ask that you please let us know immediately to ensure we are able to rectify this.

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TERMS

By purchasing our additional, non-refundable Castle Guarantee, if you need to change your date due to any reason other than weather (once per booking) or we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a full credit to use within 12 months of booking date (minus the insurance amount).


Without this guarantee option, if you need to change your date due to any reason, this will be subject to our Cancellation Policy. Should we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a 50% credit to use within 12 months of booking date.