TERMS & CONDITIONS
YOU (The Lessee) agree to the following terms and conditions of hire from BOUNCE-O-RAMA (The Lessor).
The Lessee hereby acknowledges that he/she has read and understood the Terms and Conditions of Hire and operating procedures of the jumping castle(s) unit as outlined in this rental agreement. By proceeding with the booking, the Lessee accepts all terms of this rental agreement.
The rental fee is payable upfront, upon completion of your online booking or, alternatively, via bank-transfer/direct deposit should your order be completed outside of our platform. Payments via bank transfer need to be paid in full 2 days from invoice.
All upfront payments include an amount that acts as a "non-refundable deposit". These amounts differ depending on the notification time from booked date (ie 21 days, 14 days, 7 days, 48 hours) and are subject to our cancellation/change of mind/refund policy surcharges.
Rental costs displayed within each castle description do not include any delivery charge applicable nor costs involved in generator hire where your power is further than 25m from the castle setup or should your booking be in a public open space without access to power.
Delivery will be to the street address as specified by you (The Lessee), prior to the event start time you have stated within your booking.
The Lessee grants Bounce O Rama (The Lessor) the right to enter the property at the agreed street address for the delivery and subsequent setup and pack up of the unit.
After your order has been successfully received by us, you will receive a confirmation email. We will contact you again, prior to your event, confirming a delivery and setup time.
Delivery fees are included in the total cost for delivery to addresses within the free delivery areas. For areas outside the free delivery zone, additional fees will be notified at the time of booking. The unit(s) must be ready for collection, at the latest, by 5pm of your booking day. Should you require the castle longer than this, you are required to select Overnight Hire as your hiring option which includes an ‘extended booking’ fee.
Should your address be out of our service area completely, please Contact Us to speak with us directly to see how we can be of service.
Should we be unable to provide your delivery due to bad weather, vehicle failure, illness or any other factor beyond our control, we will inform you of this at the earliest possible opportunity and provide a resolution as per our policies.
Prior to your event, we ask that you please ensure there is adequate space for our jumping castles, that the location that our products will be sited is accessible and you have cleared the area of debris and that power is available no more than 20 metres from the installation site.
For the hygeine, health and safety of our crew, our equipment and our customers, delivery and instalment of your castle will not proceed should there be animal faeces, furniture or debris located in the delivery or setup path or location of our castles and your booking fee will be FORFEITED.
We will be unable to provide a credit if we cannot deliver your product due to a lack of space, accessibility, hygeine or due to an inappropriate location.
Delivery fees are generally included in the total cost for delivery to addresses within the free delivery areas. For areas outside the free delivery zone, additional fees will be notified at the time of booking. The unit(s) must be ready for collection, at the latest, by 5pm of your booking day – otherwise an ‘extended booking’ fee will apply.
For our overnight hire rate, all surcharges are included in the displayed price. Overnight hires are to be collected by no later than midday the following day. If you require the castle for longer, an extended fee will apply and will be payable prior to installation. Units can be deflated overnight by turning off the blower but must be inflated at least 3 hours prior to collection to ensure adequate drying time due to overnight showers, morning dew and other. We will provide overnight instructions during your delivery and installation.
4.1 A maximum of SIX (6) to TEN (10) children are permitted on the jumping castle(s) at any one time, depending on maximum weight loads.
4.2 Total maximum weight at any one time should not exceed 200kg for the medium units and 250kg for the large units.
4.3 No one person weighing 100kg or more is permitted on the jumping castle(s).
4.4 Adults are permitted on the jumping castle(s) if supervising or assisting a child in need of care but must adhere to the maximum weight allowance.
4.5 All riders must remove shoes and socks before playing on the jumping castle(s).
4.6 To avoid injuries; flips, wrestling and rough play is not allowed.
4.7 No toys, jewellery, glasses, sharp or foreign objects of any kind are permitted on the castle(s).
4.8 A person over the age of 18 years MUST be present to supervise children on the jumping castle(s) AT ALL TIMES. The safety of children is your responsibility at all times.
4.9 Absolutely no pets, pens, textas, paint, dye, lollies, food, drinks, spray silly string, streamers, party poppers, glitter, water, sand, mud, dirt or other sticky substances are allowed on the jumping castle(s) at any time. If any of these items or any items are found to have been in or on the jumping castle(s), an additional cleaning fee will apply. If any stains deemed by us to be severe are to be found on the castle, a damage or replacement fee may apply.
4.10 Once set-up for use, the jumping castle(s) must not be moved.
4.11 The hirer (Lessee) must ensure the area where the jumping castle will be set up is free of pet droppings, rocks, sticks, glass or any other debris or sharp objects.
4.12 Pets must be restrained or removed from the area during the duration of the jumping castle(s) hire. If pets have been found to have been on the jumping castle, an additional cleaning fee OR damage fee (dependant on damage) will apply.
The Lessee agrees to keep the jumping castle(s) unit in the same condition as when received (ordinary wear accepted). Cleaning charges will apply for castles stained with face paint, food, mud, silly string or anything else deemed to be an excessive mess.
6.1 The Lessor hereby maintains that the jumping castle(s) unit is reliable and maintained at all times.
6.2 If the castle(s) begins to deflate for any reason, immediately instruct children to carefully disembark through the main entrance.
6.3 Should the motor stop check the on/off switch on the blower and the extension cord connections.
6.4 If the motor is still running, check the air intake on the side of the motor for blockages, check tubes at the back of the jumping castle(s) unit are attached tightly, straight and that the motor has not tipped. If the above does not correct the problem please call us immediately on 0448 126 828.
Should your booking be for a venue, public space, building or park, a booking confirmation must be provided to us via firstname.lastname@example.org within 72 hours of your hire period commencing. Should you not have permission to erect a jumping castle in the space you have advised us, your booking will not proceed and your hire fee will be forfeited.
For events that require an early or late bump out time, a specific requested time, idle wait time, elevator, stairs or distance from setup, an additional fee will apply.
The Lessee must be available onsite from the time specified by Bounce O Rama for unit handover and safety instructions. The Lessee must be available and remain available onsite until Bounce O Rama return for cleaning and packup. Should the unit be switched off at the time of arrival and the Lessor are unable to reinflate the castle, our minimum cleaning charge will apply to ensure the unit is in a hireable state for the next rental period.
No refunds will be processed for change of mind, error in booking or circumstances out of our control such as traffic delays, severe weather, sudden event cancellation or other.
COVID-19 UPDATE: All bookings cancelled or postponed due to COVID-19 will receive a CREDIT on file for 24 months in line with Cancellation policy terms. Regrettably, no refunds will apply.
By opting in to our additional, non-refundable Castle Guarantee, if you need to change your date due to any reason other than weather (once per booking) or we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a full credit to use within 12 months of booking date (minus the insurance amount). Without this guarantee option, if you need to change your date due to any reason, this will be subject to our Cancellation Policy. Should we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a 50% credit to use within 12 months of booking date.
The Lessee acknowledges that on the day of the event, he/she will be instructed about and fully understand the safe operational requirements of the jumping castle(s) unit and has read all Terms & Conditions listed herein. The Lessee agrees to observe all safety precautions listed in our Terms and Conditions and readily available on the safety plaques on our castles. The Lessee also warrants the safe return of the jumping castle(s) unit and hereby agrees to pay the full purchase price (minimum $2,000.00) if the jumping castle is not returned, returned in an unhireable state or is deemed damaged beyond repair. There is a minimum fee of $500.00 for any repair(s) required to the unit(s) due to the Lessees negligence plus an hourly labour fee of $100.00 per hour plus materials and transport. For any damage caused by excessive mess, staining or any other reason that leaves a unit in a state deemed by us as unacceptable, a cleaning fee will apply of a minimum of $200.00 plus $100.00 labour per hour and any further costs involved to return the castle to a hireable state.
The Lessee is not permitted to make any alterations to the jumping castle(s) unit nor attach anything to the equipment without the prior written consent of the Lessor. For attachment or alteration requests, please contact email@example.com
The Lessor warrants that the jumping castle(s) that is/are being leased under this agreement will be in good working order. The unit is supplied and maintained subject to this warranty. The Lessor’s obligation under this rental agreement is limited to repair or replacement of the jumping castle(s) unit when the Lessor determines that it does not conform to this warranty. This warranty is in lieu of any and all other warranties expressed or implied, and of any and all obligations and of all liabilities on the part of the Lessor for damages, including, but not limited to consequential damages arising out of or in connection with the use or performance of the jumping castle(s) unit.
The Lessee agrees to keep the jumping castle(s) unit in his/her custody and not to sub- lease, rent, sell or remove the unit from the agreed delivery address. The jumping castle(s) unit remains the property of The Lessor at all times and the Lessee is responsible for the care, safety and operation of the unit during their hire period (inclusive of setup and packup times).
The Lessee shall be in charge of the jumping castle(s) unit’s operation and any other rental equipment and is fully responsible for its safe operation as well as the return of all hire equipment in good working condition. The Lessor, its employees and agents is/are not responsible for injury occurring to the Lessee or to any other persons using the jumping castle(s) unit or any other rental equipment. The Lessee further agrees to hold the Lessor & its officers, employees and agents free & harmless against any injury or claim. The Lessee shall indemnify the Lessor and its officers, employees or agents from/against any costs incurred due to claims from anyone and for attorney’s fees & related costs involving the use and return of the jumping castle(s) unit or any other rental equipment(s) should legal action become necessary.
You of course have the option to cancel or postpone your hire. Please email firstname.lastname@example.org noting your hire date and cancellation reason by 9pm the evening before your event at the latest. On the day cancellations will incur a forfeiture of your full hire fee unless otherwise agreed in writing by us. As the castle has been booked and set aside for your exclusive use on the requested date, there are limits on credit options. The following surcharges (essentially, a non-refundable portion of the pre-paid booking fee being your "deposit") will apply: 28+ days from event: Full 12 month credit 27-21 days from event: Credit minus 25% surcharge 20-14 days from event: Credit minus 35% surcharge 14-7 days from event: Credit minus 50% surcharge 6-0 days: No credit. Full forfeiture of hire fee During periods of severe weather conditions (heavy rain, high winds, storms etc), we reserve the right to cancel your booking. If conditions are not expected to be too severe we will proceed with your booking unless we hear from you. Credits do not apply should weather impact your hire after the castle has been installed or after your booking date has been postponed once. By purchasing our additional, non-refundable Castle Guarantee, if you need to change your date due to any reason other than weather (once per booking) or we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a full credit to use within 12 months of booking date (minus the insurance amount). Without this guarantee option, if you need to change your date due to any reason, this will be subject to our Cancellation Policy. Should we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a 50% credit to use within 12 months of booking date. COVID-19 UPDATE: All bookings cancelled or postponed due to COVID-19 restrictions/Government orders made on March 23rd 2020 will receive a CREDIT on file for 24 months in line with the above postponement terms. No refunds will apply.
The Rental Agreement constitutes the full agreement between the Lessor and Lessee.
This is a refundable security deposit that will be held by Bounce O Rama until the safe and clean return of equipment. Should our equipment be found to be stained, damaged or in a state of excessive mess at the end of your hire, this deposit becomes non-refundable to cover the time and products required to return the item to a hireable state and further damage costs may be applicable depending on the severity. Return of your security deposit will be sent via the same method of payment as your booking. Please allow between 2 - 5 business days post event.