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Policy Updates

We are updating our current policies to ensure we are in line with industry pricing and procedures. 

As a small business, we pride ourselves on our customer service and flexibility. We always strive to remain professional and aim to provide our customers with options and resolutions to their hires should illness, weather or exceptional circumstances affect their booking. These policy changes are designed to protect and ensure fairness to all of our customers, current and future, as well as us. 

All customers who have booked prior to 18.09.2019 will have our previous policies apply to their bookings. Any bookings received from 18.09.2019 will have our new policies apply as reflected in our updated Terms and Conditions and varied Policies throughout our website. 

We thank you for your understanding. 

 

-- The Bounce O Rama Crew

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TERMS

By purchasing our additional, non-refundable Castle Guarantee, if you need to change your date due to any reason other than weather (once per booking) or we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a full credit to use within 12 months of booking date (minus the insurance amount).


Without this guarantee option, if you need to change your date due to any reason, this will be subject to our Cancellation Policy. Should we deem it unsafe to proceed due to strong winds, heavy rains or storms, you will be entitled to a 50% credit to use within 12 months of booking date.